Job Description
The Operations Manager — Client Relations & Snagging serves as the central coordination point between Segrex Development LLC, its clients, the construction company, and the facility management company. The role encompasses two core pillars: managing the client-facing team responsible for ongoing client communication, payment follow-up, and handover processes; and overseeing the full snagging lifecycle to ensure all defects and rectifications are tracked, actioned, and closed prior to and after unit handover.
1. CLIENT RELATIONS & CUSTOMER SERVICE MANAGEMENT
Lead and supervise the Customer Service team responsible for direct client communication across all stages of the sales and handover journey.
- Oversee daily client communications, ensuring timely, professional, and accurate responses to all enquiries.
- Manage and monitor the dispatch of payment reminder notices, instalments schedules, and payment confirmation letters.
- Coordinate the ...