Job Description
Job Description
On‑site – Cebu 1‑3 yrs Exp Bachelor Full‑time
Employee Recognition and Rewards
Equity Incentive Plan, Performance Bonus, Incentives
Insurance Health & Wellness
HMO
Annual Company Trip, Free Meals, Sleeping Quarters
Manage and lead a team of customer service representatives, ensuring they are equipped with the necessary skills and resources to deliver outstanding service
Monitor and analyse key performance metrics to identify opportunities for process improvement and drive operational excellence
Collaborate with cross‑functional teams to develop and implement strategies that enhance the customer experience
Liaise with clients to understand their evolving needs and translate them into actionable plans
Foster a positive and engaged work culture, supporting the professional development of your team
Ensure compliance with all relevant policies, procedures and regulator...