Job Description
Job Title
Operations Supervisor
Account
Telco/Telco Sales
Salary
Entry: 25,500 – Max: 35,000
Location
Onsite, Makati City, Philippines (Alphaland)
Shift Schedule
GY
Job Description
General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers.
- Remote Customer Service: providing support via phone, online chat, or text.
- Call centre‑based support for high volume, low‑complexity inquiries.
- Customer issue analysis and resolution for lower volume, high‑complexity inquiries performed in an office environment.
- Distribution Center Customer Service: handling product returns/repair and field walk‑in customer service.
- Act as liaison between customers, production and distribution departments related to specific orders.
- ...