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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Overview
- Contribute to organizational planning and strategy as a member of the management team.
- Manage performance for Associate Managers, Team Leads, and Associates to meet SLAs and KPIs.
- Lead multiple programs or LOBs, including Profit & Loss accountability.
- Act as site POC and oversee business continuity requirements.
- Increase efficiency of support functions through coordinated cross-team improvements.
- Implement and oversee the quality of deliverables; manage team relationships to ensure exceptional performance.
- Establish operational objectives and delegate assignments to subordinate leaders.
- Lead complex client engagements involving the design and implementation of business solutions.
- Perform any tasks required by leadership.
- Serve as the primary operations owner for launching and stabilizing the new account.
- Lead the creation of SOPs, governance structures, reporting model...