Job Description
Operations Officer
Our client is currently hiring for the position of Operations Officer
Responsibilities:
• Manage daily operational processes and internal workflows
• Monitor transactions and support payment reconciliation processes
• Coordinate with schools, corporates, and payment gateway partners
• Handle operational queries, escalations, and issue resolution
• Support onboarding of partners from an operational perspective
• Maintain operational documentation, SOPs, and controls
• Ensure compliance with internal policies and procedures
• Support reporting on operational performance and metrics