Job Description
Operations Specialist (Local)
Job Description
Reliable and detail-oriented Operations Specialist to support daily platform operations and coordinate with internal departments.
The role includes handling customer service escalations, monitoring operational issues, and assisting with regulatory and compliance-related tasks.
The ideal candidate should have strong communication skills, problem-solving ability, and experience in online platform operations, customer support, or gaming/e-commerce environments.
Key Responsibilities
- Monitor daily platform operations and identify operational issues
- Handle and follow up customer service escalations and reports
- Assist in investigating platform, payment, or account-related issues
- Prepare operational and incident reports when needed
- Support platform testing, QA checking, and feature validat...