Job Description
Overview
The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times.
Qualifications Proven Coaching experience Takes personal responsibility Goes the extra mile to achieve agreed objectives Willingly shares knowledge, ideas and experience. Seeks feedback for continuous improvement Reflects Teleperformance’s values in their dealings with others, internally and externally Coaching others and talking through end to end processes of the call flow Excellent Administration Skills Responsibilities You should begin your day by evaluating the prior day/week/month performance reports Ensuring any agents with performance issues have been followed up with and tracked. Daily meetings with my team, ensuring Teams understand daily & trended actual results versus the goals identifying agent outliers Establishing priorities for the day an...