Job Description
Overview
Job Overview
The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times.
Qualifications
Qualifications and Experience:
- Matric / Equivalent qualification.
- 2-3 years of experience in a Team Leader role within a contact center environment.
- Proficient in French (Essential)
- Experience in coaching and managing a team to meet performance targets.
- Knowledge of sales processes in a regulated environment is advantageous.
- Proficient in Microsoft Excel for tracking performance and generating reports.
Responsibilities
Main Responsibilities (but not limited to)
- You should begin your day by evaluating the prior day/week/month performance reports
- Ensuring any a...