Job Description
The Operations Supervisor is responsible for overseeing the daily operations of the taxi service, ensuring efficient dispatch, driver performance, vehicle availability, and adherence to company policies and safety regulations. This role focuses on optimizing operational workflows, improving service quality, and supporting business objectives by leading a team of drivers and administrative staff.
Key Responsibilities
- Daily Operations Management
- Supervise dispatching of taxis to ensure timely and efficient customer service.
- Monitor vehicle schedules, routes, and driver assignments to maximize fleet utilization.
- Ensure compliance with traffic, safety, and company regulations.
- Driver & Staff Supervision
- Manage, coach, and evaluate drivers and operations staff performance.
- Conduct regular driver meetings and training sessions to reinforce policies and improve service quality.
- Address discipli...