Job Description
The Operations Supervisor will manage and oversee customer service operations for post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers. This may include:
Remote Customer Service:
- Providing support via phone, online chat, or text.
- Handling a high volume of low-complexity inquiries.
- Analyzing and resolving lower-volume, higher-complexity inquiries.
Distribution Center Customer Service:
- Acting as liaison between customers, production, and distribution departments for specific orders.
- Providing technical and non-technical support in walk-in service centers.
Responsibilities:
- Executes specialized projects and activities according to set principles.
- Generates and manages own workload with minimal instructions.
- Supervises less experienced professionals, ensuring qu...