Job Description
Job Summary
General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers including Remote Customer Service.
Work setup: Onsite, McKinley West. Shift: Night Shift.
Responsibilities
- Call center‑based customer support in response to a high volume of low complexity inquiries.
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
- Distribution center customer service: handled product returns, repair, or field walk‑in service, acting as liaison between customers, production, and distribution departments related to specific customer orders.
- Providing technical and non‑technical customer support in a walk‑in service center.
- Incumbents matching this specialization are not compensated based on achievemen...