💼 Full-Time Position

Operations Supervisor Western Cape

🏢
Job Crystal
📍 Remote, wes kaap, South-Africa
📍
Location
Remote, South-Africa
📅
Posted
June 07, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Transcription Operations Supervisor - Western Cape

Way With Words is seeking an energetic, dynamic, language lover to work with our Head of Transcription Operations in managing the day-to-day operations of Way With Words' transcription and captioning service areas.

Job Specification

The role includes:

  1. Client and supplier liaison (telephonic, email and in-person)
  • New and existing client correspondence;
  • Client queries and complaints;
  • Onboarding of clients to system;
  • Account management of standard and Key Account clients;
  • Contractor liaison
    • Assigning recordings to contractors;
    • Liaison regarding file information, file rates, flagging issues with files;
  • Workflow management
    • Liaison with tech team for workflow system bugs and fixes, updating requirements, liaison with various teams in this regard;
    • Pr...