Job Description
Description
Austin based, Ngage Live Chat, an affiliate of Internet Brands, helps high-end service providers build their sales pipeline and increase their revenue by converting website traffic into pre-qualified leads. Ngage utilizes a unique live chat operating tool, service, and approach to convert web visitors and consumers into contacts for our clients.We are seeking an Operations Support Representative to join our team! Your responsibilities involve the overall support and management of client relationships. You will assist in onboarding new clients, both collecting the relevant information and executing the tasks necessary to build their accounts and set up their chat service. You will also work directly with the client to both preemptively and reactively address their needs. You will have the opportunity to be directly responsible for client outreach and will be expected to both be comfortable and professional while speaking on the phone and writing emails.<...