Job Description
About the job Operations Team Lead - Cebu
TASQ is hiring an operations supervisor for their call center in Cebu.
The initial screening interview will be over the phone. Please ensure your phone line is available.
Job Overview: Operations Supervisor (Cebu)
Shift: Shifting (mostly night shifts)
Work Setup: Onsite (Cebu)
Qualifications:
- 1-2 years of customer service experience.
- Experience in general customer service (post-sale tech and non-tech support for business and consumer).
- Experience with remote customer service (phone, chat, text).
- Call center experience with high-volume, low-complexity inquiries.
- Experience analyzing and resolving customer issues (office setting, lower volume, complex inquiries).
- Experience in distribution center customer service (returns, field service support).
- Experience as a liaison b...