Job Description
Operations – Team Lead
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting‑edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever‑growing talented team.
Responsibilities
- Customer Support & Onboarding – Supervise the MENA‑based customer support and onboarding teams ensuring timely, compliant, and client‑centric service delivery.
- Ensure all client onboarding activities meet local regulatory (SCA) and group compliance standards.
- Track key metrics including customer satisfaction (CSAT), first response time, and onboarding TATs; identify areas for improvement and implement corrective actions.
- Payments Operations – Oversee daily payments operations, including client deposit and withdrawal processing, to ensure accuracy, ...