Job Description
Our client is seeking an experienced and highly organised Operations Team Lead to oversee service delivery, customer support, and operational coordination within a fast-paced technology services environment.
This is an excellent opportunity for a proactive leader who enjoys managing people, improving processes, and ensuring exceptional customer experiences. The successful candidate will play a critical role in coordinating operational activities, managing service level agreements, and driving efficiencies across the business.
Key Responsibilities
- Lead and manage a team of Operations Coordinators
- Oversee service requests, installations, and SLA commitments
- Coordinate engineer schedules and resource planning
- Ensure customers receive timely communication and support