Job Description
Operations Team Leader – HCM Technical Support
Account: HCM (Human Capital Management)
Work Setup: 100% Onsite
Location: Eastwood, Quezon City
Shift: Graveyard
Start Date: Immediate
Job Overview
We are looking for an experienced Operations Team Leader to handle an HCM Technical Support account. This role requires strong people leadership, deep exposure to HCM platforms, and experience driving performance in a technical support environment.
Key Responsibilities
- Lead and manage a team of HCM Technical Support agents
- Monitor KPIs, productivity, quality, and SLA compliance
- Provide coaching, performance feedback, and corrective actions
- Handle escalations related to HCM systems and processes
- Ensure adherence to client and internal operational standards
Qualifications (Strict Screening)
- Minimum 2 years solid experien...