Job Description
We are seeking a dynamic and experienced operational manager to provide strong leadership across our claims handling function. This is a pivotal role focused on delivering a high-quality, trusted claims service that ensures fair outcomes for our members, while optimising team performance against service, quality, and financial targets. The role leads both directly and indirectly, fostering a culture of accountability, collaboration, and continuous improvement.
We are looking for a resilient and emotionally intelligent leader with experience of guiding teams through change and challenge with energy and enthusiasm, while maintaining a clear strategic perspective. This role works closely with stakeholders across the wider business to help shape and enhance the end-to-end claims journey, ensuring best practices are embedded and service excellence is consistently achieved.
This role offers the opportunity to influence both operational performance and cultural developme...