Job Description
We are looking for a highly motivated Operations & Technical Support Specialist to join our growing payments gateway team.
In this role, you will play a key part in onboarding merchants, supporting payment integrations, ensuring operational excellence, and maintaining compliance within a fast-paced fintech environment. You will collaborate with internal teams and external partners to deliver reliable, secure, and efficient payment solutions.
Key Responsibilities
- Support onboarding and integration of new merchants into the payment gateway, including API and technical setup
- Configure merchant accounts, payment methods, and transaction settings based on client requirements
- Provide ongoing technical support to merchants, troubleshoot payment issues, and resolve integration-related queries
- Analyze operational workflows and identify opportunities to improve efficiency and scalability
- Track and report on operational KPIs, t...