Job Description
Job Description
As an Desktop Engineer with NCS Group, the broad area of your job responsibilities will cover the following:
- Perform End User Support – Client Management
- Perform troubleshooting for client platform related problems.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involve in client platform implementation/upgrade project.
- Perform follow-up with vendor on replacement of hardware.
- Perform asset management & update asset records.
- Perform user account management (eg. Create password, reset & delete)
- Perform local server administration to facilitate software distrib...