Job Description
Position
Optical Assistant – Vision Express
Location
SM CDO, Cagayan De Oro City
Work Setup & Shift
Onsite | Shifting Schedule
Benefits
- Above-market compensation, healthcare coverage on day one, plus one or more dependents.
- Paid time-off with cash conversion.
- Group life insurance and performance bonuses.
Responsibilities
- Provide expert pre-sales advice on lens selections, coatings, and frame fitment.
- Interpret and verify complex optical prescriptions to ensure total accuracy before production.
- Investigate and resolve high-level customer complaints using technical discretion and problem-solving.
- Manage the full order lifecycle, including refunds, returns, and tracking via ServiceCloud.
- Collaborate with product teams by providing data-driven feedback on website and range performance.