Job Description
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Why we need this role
We are looking for an Optical TAC specialist with the expertise to ensure effective and timely resolution of network and service issues related to the optical technology domain. The role involves managing both domestic and overseas issues across the APAC region, supporting infrastructure implementation, optimizing network performance and health, managing vendors, and maintaining network security and governance.
The Optical TAC specialist is responsible for supporting the Service Delivery team with circuit provisioning and activation, as well as serving as an escalation point for incident handling from the Service Assurance team, including effective problem management and resolution. In addition, the role involves performing ...