Job Description
**Oracle Cloud ERP Managed Support Consultant**
Works directly with client users to assist with managed support efforts and daily operations.
Exercising time management, communication, and collaboration skills in a fast-paced environment to successfully support client environments and business functions.
**Responsibilities**:
- Will build trusted client relationships through positive consulting and support delivery.
- Establishes knowledge of client business challenges and priorities.
- Will conduct triage sessions with customers to determine root causes, document outstanding issues, and provide solutions and workarounds.
- Translate clients' needs into detailed business requirements documents, use cases, and system interaction diagrams.
- Will be responsible for training the customer and counterparts in administrative operations.
- Will assist with configurations, upgrades, and long-term support management.
- Will maintain regular client comm...