Job Description
Role Overview We are seeking an experienced Oracle Project Manager to lead AMS engagements for enterprise clients from our Pleasanton, CA location. This is a senior, client-facing role requiring strength in delivery governance, C-level stakeholder management, and team leadership. You will own the full AMS delivery experience from ticket hygiene and SLA compliance to executive communication and service improvement. Key Responsibilities Delivery & Operations Own end-to-end AMS governance across Oracle Fusion Cloud engagements (EBS exposure is an advantage) Enforce ticket data hygiene accurate categorization, priority tagging, aging management, and resolution quality Drive SOP and runbook adherence; ensure SLA/OLA compliance with proactive risk flagging Lead Incident, Problem, and Change Management aligned to ITIL best practices Stakeholder Management Act as the primary client contact, including C-level and VP-level stakeholders Run weekly ops reviews, monthly steering calls, and quarte...