Job Description
Become a crucial part of customer service at Payzant as an Order Desk Associate. Your role connects customers with sales, warehouse, and delivery teams effectively.
In this position, you will engage with contractors and homeowners, processing orders and resolving inquiries. Your detail-oriented and organized nature will enhance customer experiences from initial quote to delivery. Product knowledge and empathetic communication are key to succeeding in this role.
Key Responsibilities:
• Greet contractors and customers, offering product advice
• Address customer inquiries with professional responses
• Handle complaints with a solution-oriented mindset
• Maintain up-to-date product knowledge for recommendations
• Process special orders and track customer updates
Requirements:
• Detail-oriented and organized approach to tasks
• Strong problem-solving capabilities in a retail setting
• Ability to work coll...
In this position, you will engage with contractors and homeowners, processing orders and resolving inquiries. Your detail-oriented and organized nature will enhance customer experiences from initial quote to delivery. Product knowledge and empathetic communication are key to succeeding in this role.
Key Responsibilities:
• Greet contractors and customers, offering product advice
• Address customer inquiries with professional responses
• Handle complaints with a solution-oriented mindset
• Maintain up-to-date product knowledge for recommendations
• Process special orders and track customer updates
Requirements:
• Detail-oriented and organized approach to tasks
• Strong problem-solving capabilities in a retail setting
• Ability to work coll...