Order Management Analyst

Job Description

• Manage queues and cases (customer orders and inquiries) from Salesforce.com


• Answer customer inquirires completely and accurately


• Accurately enter orders manually into SAP.


• Ensures that electronic orders flow into the system as intended.


• Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.


• Ensure order fulfillment (stock availability, order status, document requests, etc.)


• Correct EDI or Electronic order errors to root-cause


• Handle specialized customers and tasks with specific instructions and requirements


• Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return


• Handle more complex claims like annual returns and freight claims


• Answer inbound calls for routine inquiries


• Make out...