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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Description
- Seamless execution from order, book to ship through working closely with internal cross functional teams. (Sales, Finance, Product and Fulfillment center)
- Process orders with correct documents in compliance with policies and procedures.
- Be the single point of contact for customers for orders and enquiries.
- Answer incoming calls from customers to process orders, answer enquiries and questions, handle complaints, troubleshoot problems and provide information.
- Review scheduled ship date for each order and provide ship commit to customer upon request.
- Attend weekly business meeting and provide shippable orders for the month.
- Prepare and co‑ordinate with fulfillment team on customer’s required documentation for shipment.
- Assigned to work on improvement projects to drive ad achieve higher levels in service quality and customer satisfaction.
Qualifications