Job Description
Customer Service Supervisor
This position is part of the Customer Service Team and will be located in Pall Corporation, PJ, Malaysia as an on‑site role. You will collaborate cross‑functionally to lead a team working to achieve high customer satisfaction from order placement to order fulfillment, including key account management, order status, returns, e‑commerce live chat, and customer engagement. You act as the direct supervisor of a group of customer service representatives.
In This Role, You Will Have The Opportunity To
- Manage a team of associates responsible for end‑to‑end Order to Cash process, via phone, email and e‑commerce.
- Collaborate with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries.
- Partner with sales and customer service representatives to satisfy customer needs.
- Serve as the point person for complex inquiries and...