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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Respond to customer inquiries via phone, email, or chat regarding order status, shipping details, and any issues that arise.
- Provide order confirmations and updates to customers.
- Liaise with the warehouse, shipping, and inventory teams to ensure timely and accurate order fulfillment.
- Communicate any special instructions or requirements to relevant departments.
- Monitor inventory levels and notify the inventory team of low stock items.
- Assist in the coordination of inventory counts and reconciliation.
- Maintain accurate records of orders, shipments, and returns.
- Generate reports on order status, backlogs, and fulfillment performance as needed.
- Address and resolve issues related to order discrepancies, shipping delays, and returns.
- Work with the customer service team to handle complaints and ensure customer satisfaction.
- Identify and suggest process imp...