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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Supervise the daily operation on OTC process
- Daily operational performance management and meet targets including Service Level Agreements with client
- Achieve client’s Service Satisfaction at the level of client’s management and also end-users
- Facilitate the operational Change Request (CR) process
- Build team succession and make it effectively
- Provide a holistic view of service delivery to the client
- Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
- Support Ad Hoc contractual projects for the client in line with the nominated project team
- Initiate and own continuous improvement projects within area of his/her responsibility
- Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit
Operational Excellence