Job Description
Lead end-to-end optimization of the Order-to-Cash (OTC) process, covering the full lifecycle from order entry to cash application and dispute resolution.
Drive high-complexity continuous improvement initiatives across OTC processes using Lean Six Sigma methodologies (DMAIC), identifying inefficiencies, bottlenecks, and defect drivers.
Analyze operational and financial data to identify process gaps, root causes, and improvement opportunities impacting billing accuracy, collections performance, and overall working capital.
Facilitate cross-functional workshops and process mapping sessions to standardize OTC workflows, improve governance models, and strengthen global process documentation.
Partner closely with Finance, Sales, Customer Servi...