Job Description
Description
DUTIES & RESPONSIBILITIES:
1.
Analyze customer account balances
2.
Ensure that the individual cash targets are met on a monthly basis, thereby helping the team in achieving the overall cash target.
3.
Handle inbound queries - helping customers with copies of invoices, statements & additional documentation.
4.
Investigate, route and escalate & Resolve customer disputes
5.
Record collection activity information in [Collections Workflow System] including. collection call / e-mail details, promise to pay (for performance, target and cash forecasting), dispute details, general requests and enquires.
6.
Create customer dunning letters automatically via ERP / [Collections Workflow System] and send electronically / print and dispatch to customers
7.
Need to actively monitor and follow-up customers whose aging becomes severe.
8.
Prepare customer files for le...