Job Description
Hybrid - Quezon City 3-5 Yrs Exp Bachelor Contract
Job Description
We are looking for a results-driven and experienced OTC (Order to Cash) Team Lead – Spanish to oversee daily operations, manage team performance, and ensure the smooth execution of Order to Cash processes. The ideal candidate must be fluent in Spanish and English , possess strong leadership skills, and have solid experience in finance/shared services operations.
Key Responsibilities
- Lead and manage the daily activities of the OTC team.
- Monitor team productivity, accuracy, and service levels.
- Handle escalations related to billing, collections, cash application, disputes, and customer accounts.
- Ensure timely and accurate processing of OTC transactions.
- Coach, mentor, and develop team members to improve performance.
- Conduct regular team meetings, one-on-one sessions, and performance reviews.
- Prepare an...