💼 Full-Time Position

Out of Hours Customer Care Team Leader

🏢
EQUANS
📍 Leeds, England, United Kingdom
📍
Location
Leeds, United Kingdom
📅
Posted
June 21, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Equans is looking for an Out of Hours Customer Care Team Leader to join our team in Leeds on a permanent basis.


This is a full time role. On offer is a competitive salary, and benefits package.

Please note the hours for the role:

Week 1 - Monday to Friday - 15:30pm to 00:30 with 1 hour for lunch

Week2 - Tuesday, Wednesday and Thursday - 15:30pm to 00:30 with 1 hour for lunch and Saturday and Sunday 8am to 5pm

These hours are rotated every week.


What will you deliver?

  • The Helpdesk Team Leader is responsible for the daily running of the Helpdesk through the effective management of resources by receiving and processing phone calls and e-mails directly from Clients

  • Responsible for ensuring that there are adequate resources in place to effectively receive, process and manage all calls/e-mails in line with the contract Performance Standards

  • The Out of h...