Job Description
Outbound Call Associate cum Front desk support
Employment Type: Contract
Monthly Salary: 2300
Contract: 1-2 years, renewable based on performance and headcount needs
Location: Ang Mo Kio
Working Hours: 8:30 am–6:00 pm Monday to Friday, or 8:30 am–5:30 pm Monday to Friday, 8:30 am–12:30 pm alternate Saturday
Job Description- Outbound Call Associate
- Proactive contact and engage customers to gather critical information through survey, telemarketing activities
- Meet and achieve individual and company KPIs
- Acquire strong knowledge of products, services, culture and processes
- Provide quality customer service and prompt follow-up via phone and/or email
- Listen to customers’ needs, probe to redirect the intent of the question and offer alternative solutions
- Resolve queries efficiently and expedite issues promptly
- Subm...