Job Description
Outbound Calls Dialler Manager – US Outbound Call Center
📍 Location: Mohali (Work From Office)
🕒 Shift: US Night Shift
💼 Employment Type: Full-Time
📅 Working Days: 5 Days/Week
💰 Salary: ₹8 LPA – ₹12 LPA
🎯 Experience Required: 6–10 Years (International US Outbound Call Center)
Role Overview
We are hiring a highly analytical and execution-driven WFM cum Outbound Dialler Manager to lead end-to-end workforce planning, real-time operations, and outbound dialler strategy.
This role is critical to maximizing contact rates, agent productivity, conversions, SLA adherence, and revenue performance by integrating forecasting, scheduling, real-time decision-making, and dialler optimization.
You will work at the intersection of Operations, Sales, Technology, and...