Job Description
Turn conversations into conversions. Drive revenue through every customer touchpoint.
Department: Customer Experience & Revenue
Type: Full-Time | Remote
Reports To: Customer Service Manager
About AJ Media
We're AJ Media — an ecommerce growth agency behind fast-scaling brands and we're on a mission to hit $100M in revenue this year, and we're building the A-team to make it happen. If you're someone who gets energy from talking to people, closing deals, and genuinely helping customers find what they need — read on.
The Opportunity
As our Outbound Sales Customer Service rep, you're not just answering questions — you're proactively reaching out to past and potential customers to drive repeat purchases, recover abandoned carts, and surface upsell opportunities. You are the voice of our brands.
What You'll Do
- Proactively reach out to warm leads, abandoned cart customers, and past buyers via email, SMS, and phone