Job Description
The Outlet Manager is responsible for the efficient operation and performance of the assigned outlet. This includes managing day-to-day operations leading the team, maintaining service and product standards and achieving financial targets while ensuring a consistently high level of customer satisfaction.
Key Responsibilities A. Operations & Compliance- Oversee the daily operations of the outlet to ensure operational efficiency and service excellence.
- Ensure full compliance with health, safety, and food hygiene regulations, including all SFA requirements.
- Execute outlet-level marketing activities, promotions, events, and bookings in alignment with brand plans.
- Manage outlet staffing needs including hiring, rostering, and performance development.
- Conduct on-the-job training and coaching to uphold service and product standards.
- Foster a positive and professional team cul...