💼 Full-Time Position

Outlet Operations & Service Excellence Lead

🏢
IHG Hotels & Resorts
📍 quezon city, metro manila, Philippines
📍
Location
quezon city, Philippines
📅
Posted
June 15, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Roles and Responsibilities

  • Administer purchasing and receiving procedures
  • Conduct food and beverage hygiene audit
  • Conduct orientation and training
  • Conduct staff performance assessment process
  • Contribute to innovation process within own scope of work in the business unit
  • Facilitate compliance with legislative and regulatory requirements
  • Foster service innovation
  • Identify and establish internal and external stakeholder relationships
  • Implement loss/risk prevention
  • Lead team to implement changeLead with service vision
  • Maintain halal certification requirements
  • Manage and implement business continuity plans
  • Manage site/outlet and equipment maintenance
  • Manage training
  • Managing the customer experience
  • Monitor income and expenses
  • Provide information for management decision making
  • Provide quality control fo...