Job Description
Operations & Service
- Supervise daily food and beverage service to ensure high standards of quality, hygiene, and customer satisfaction
- Oversee opening and closing procedures of outlets
- Ensure compliance with food safety, health, and sanitation regulations
- Handle customer inquiries, complaints, and special requests professionally
- Lead, schedule, and motivate service staff
- Train new employees on service standards, menu knowledge, and safety procedures
- Monitor staff performance and provide coaching and feedback
- Enforce company policies, grooming, and service standards
- Monitor stock levels and assist with ordering food, beverages, and supplies
- Minimize waste and control costs through proper portioning and inventory practices
- Assist in stock counts and reporting shortages or discrepa...