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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Retrieves high volume of incoming calls, screens callers, takes messages and / or direct to appropriate personnel or department.
- Ensure professionalism while maintaining excellent customer service.
- Provides routine information.
- Maintains privacy of protected health information (PHI) in accordance with HIPAA.
- Welcomes on-site patient(s) and / or visitor(s), determines the nature of their business, ensuring all policies are followed.
- Assist in the resolution of complaints.
- Independently manages requests, and inquiries from all patients, or visitors by responding rapidly and appropriately to complaints, and initiates de-escalation, remedies, and resolutions, or elevates to the appropriate person.
- Performs other clerical duties as needed, such as filing, faxing, and photocopying.
- Maintains work area, and lobby in neat, and orderly manner.
- Attends required meetings, and participates in committees as re...