Job Description
As our IT Helpdesk , your mission is to champion a seamless, modern, and reliable digital experience for every employee. Acting as the primary point of contact, you will blend responsive, high-quality technical support with excellent user service to keep our daily operations running smoothly.
Beyond fixing immediate issues, you will play a vital role in maintaining a secure, stable environment, driving the adoption of new digital tools, and collaborating cross-functionally to uphold organizational standards
End-User Support & Workplace Operations
- Provide professional 1st and 2nd level support to employees for hardware, software, and connectivity issues via the ticketing system, phone, chat, and in person.
- Install, configure, and maintain end-user equipment (laptops, mobile devices, peripherals) and standard business applications, including the Microsoft 365 environment.
- Manage user accounts, access rights, and onb...