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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Handle inbound customer inquiries related to banking, loans, credit cards, or financial services via phone, chat, or email.
- Provide accurate information on account details, transactions, interest rates, and financial products.
- Resolve customer concerns efficiently and professionally.
- Document all interactions and transactions accurately in the system.
- Escalate complex or urgent issues to supervisors when necessary.
- Meet quality, productivity, and customer satisfaction metrics.
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