Job Description
Job Responsibilities
- Attending to casino Patrons’ and internal stakeholders’ enquiries, requests and feedback through emails and/or calls ensuring that their needs are attended to timely and professionally.
- Follow up on outstanding enquiries, requests and feedback with Patrons and internal stakeholders.
- Confirm and process reservation requests for rooms, flights, transfers, attractions, restaurants and limousines, as required by Patrons and internal stakeholders.
- Registration of Patrons for casino events, tournaments and promotions.
- Process redemption of casino offers such as room, birthday and other promotions.
- Ensure that Patrons’ information, preferences and tier entitlements have been maintained and recorded accurately.
- Assist with the creation of casino programs.
- Assist retailers with manual adjustment of Destination Dollars (i.e. earnings and redemptions) and Sands Dollars (i.e. redemptions only). ...