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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- To ensure continual source of information help and assistance to all guests.
- Builds a rapport with the in-house guests on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
- Maintains and protects the privacy and security of in-house guests.
- Ensures all guests arrival and departure procedures are completed as defined in the Palace host Services SOP manual.
- Ensures smooth operations at all times.
- Co-ordinates all operations in order to exceed guest expectations.
- Takes full responsibility for all operating equipment and working tools.
- Up sells all Rooms and other services in the hotel.
- Handles guest feedback efficiently.
- Employs discipline as required utilizing consistency fairness and respect within the framework of established guidelines.
- Liaises closely with Guest experience Food & Beverage Housekeep...