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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
What you’ll be doing
- Collect data on customer behaviour, top sellers, and slow movers to serve as key input for business reviews.
- Drive client relationships within an omni‑channel approach.
- Provide pre‑buying feedback on products.
- Drive eNPS through people experience initiatives and culture.
- Ensure adherence to visual merchandising guidelines and standard operating procedures (SOPs).
- Ensure click and collect are conducted within service‑level agreements (SLAs).
- Ensure customer data is properly captured in adherence to marketing team requirements.
- Promote loyalty program (MUSE) and stay up‑to‑date with app offerings, etc.
- Support in‑store marketing events and activations.
- Keep abreast of all brand social media activities and campaigns.
- Drive sell‑throughs within the store.
- Support in‑store CX initiatives.
- Provide input on what’s working well or no...