Job Description
Part-Time Serviced Apartment Receptionist
We're looking for a proactive and customer-focused Serviced Apartment Receptionist to join a busy accommodation team. This is a front-facing role, providing excellent customer service to guests, residents and visitors while supporting the day-to-day operation of serviced apartments.
Key Responsibilities
* Welcome guests, visitors and residents, providing a professional and friendly reception service.
* Act as the first point of contact for enquiries via telephone, email and face-to-face interactions.
* Assist with arrivals, departures, key management and access cards.
* Handle customer queries and complaints, escalating where necessary.
* Maintain accurate accommodation records and administrative documentation.
* Report maintenance issues and provide updates to customers.
* Manage incoming mail and parcel collections.
* Conduct viewings for prospective customers.
* Support the preparation of informat...
We're looking for a proactive and customer-focused Serviced Apartment Receptionist to join a busy accommodation team. This is a front-facing role, providing excellent customer service to guests, residents and visitors while supporting the day-to-day operation of serviced apartments.
Key Responsibilities
* Welcome guests, visitors and residents, providing a professional and friendly reception service.
* Act as the first point of contact for enquiries via telephone, email and face-to-face interactions.
* Assist with arrivals, departures, key management and access cards.
* Handle customer queries and complaints, escalating where necessary.
* Maintain accurate accommodation records and administrative documentation.
* Report maintenance issues and provide updates to customers.
* Manage incoming mail and parcel collections.
* Conduct viewings for prospective customers.
* Support the preparation of informat...