Job Description
The Partner Account Manager is responsible for driving customer retention, expansion, and long-term value across an assigned portfolio of Channel Partners. This role focuses on managing subscription renewals, identifying upsell and cross-sell opportunities, strengthening executive relationships, and ensuring customers achieve measurable success with our software solutions. The ideal candidate is highly consultative; data driven and excels with Partner Management.
Customer Retention & Renewals:
• Own the full renewal cycle for assigned partner / customer accounts, including quoting, forecasting, and churn mitigation
• Proactively monitor customer health, product usage and business outcomes to minimize churn risk
• Develop and execute partner success plans to secure on-time renewals and multi-year contracts
• Partner with Support and Technical resources to resolve renewal issues and blockers
Growth & Expansion:
• Surface and qualify add-on, cross-sell, an...
Customer Retention & Renewals:
• Own the full renewal cycle for assigned partner / customer accounts, including quoting, forecasting, and churn mitigation
• Proactively monitor customer health, product usage and business outcomes to minimize churn risk
• Develop and execute partner success plans to secure on-time renewals and multi-year contracts
• Partner with Support and Technical resources to resolve renewal issues and blockers
Growth & Expansion:
• Surface and qualify add-on, cross-sell, an...