Job Description
Partner Operations Architect
Playbook Collective · Remote · Argentina, Venezuela, Chile, or Uruguay
Path to Head of Partner Success
What this role actually is
This is a department‑building role. For the first three months it resembles a customer‑success position: you work the evening window of 18:00‑23:00 in your time zone, live with our partners, handle onboarding, issues, integration questions, and edge cases. The main outcome during this period is documentation – every conversation becomes an SOP, each issue a script, every edge case a process. You build the playbook while you run it.
Month 4
You hire and train a replacement to cover the evening window, then step up to Head of Partner Success. Your hours move to standard daytime and you begin building the team.
Months 4‑18
You build and run a distributed Partner Operations team of approximately eight people across four continents, managing the function end‑to...