Job Description
Responsibilities
About the team. This role is part of the Regional Partner Success team, supporting driving quality improvements, leveraging key data inputs from Quality Data Measurement. It serves as a key conduit between the TnQ TikTok team and partner teams, and is expected to drive performance metrics with moderation teams across the partner footprint.
- Vendor Operations Management
- Own end-to-end operational delivery of Live Content Moderation across assigned vendor partners, ensuring SLA compliance for response time, accuracy, and throughput.
- Design and implement vendor operating cadences including partner huddles, weekly business reviews, and monthly strategic planning sessions.
- Monitor real-time moderation queues and escalation pathways; proactively identify and resolve operational bottlenecks, capacity gaps, and quality drift.
- Coordinate queue go‑live activities with stakeholders, ensuring vendors are capacity‑read...